Delivery Information
We aim to despatch your prints within 2–3 working days after order. This may vary slightly depending on current order volumes, but we always work to get your order processed and shipped as quickly as possible.
Our standard postage method is Royal Mail Tracked 48, which typically delivers within 2–3 working days from the date of despatch. You will receive tracking details once your order has been shipped so you can follow along its progress.
Returns & Refunds
We want you to be happy with your order. If there is a problem with your item, please contact us within 7 days of receiving your order so we can resolve the issue.
- Custom or personalised 3D prints: As these are made to order, returns are only accepted if the item is faulty or damaged on arrival.
- Standard 3D printed items: You can return unused items in their original packaging within 14 days for a refund.
- Refund process: Once we have received and inspected your return, a refund will be issued to your original payment method.
If you need to arrange a return or have any questions about your order, please get in touch at elmakerdesign @ gmail.com