This Privacy Policy explains how Elmaker (“we”, “our”, “us”) collects, uses and protects your personal information when you use our website www.elmaker.co.uk.
We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We may collect the following information when you use our website or place an order:
- Name, billing address and delivery address
- Contact details such as email address and phone number
- Payment information (processed securely via our payment provider, we do not store card details)
- Order details and purchase history
- Technical information such as IP address, browser type, and device information
How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order, delivery or support requests
- To improve our products, services and website experience
- To comply with legal and regulatory obligations
- With your consent, to send promotional emails or offers (you may opt out at any time)
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with trusted third parties only when necessary, such as:
- Payment processors (for secure payment transactions)
- Delivery providers (for shipping your order)
- IT and website service providers (for hosting, analytics and support)
- Legal authorities where required by law
Cookies and Tracking
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device that collect standard internet log information and visitor behaviour data.
Types of cookies we use:
- Essential cookies – required for core functionality such as shopping cart and checkout.
- Performance cookies – help us understand how visitors use our site so we can improve it.
- Functional cookies – remember your preferences and settings to provide a better experience.
- Marketing cookies – may be used, with consent, to show you relevant offers or promotions.
You can set your browser to refuse some or all cookies, or to alert you when websites set cookies. Please note that if you disable cookies, some parts of our site may not function properly.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (where legally possible)
- Object to or restrict processing of your data in certain circumstances
- Request transfer of your data to another service provider
- Withdraw consent for marketing communications at any time
To exercise your rights, please contact us using the details below.
Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Elmaker
Email: elmakerdesign at gmail.com
Website: www.elmaker.co.uk
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Please check back regularly to stay informed.